Talk about what to expect
Tell your child you are going somewhere new to play and explore. If they like knowing what comes next, describe the visit in a few simple steps.
Share useful details with the team
Let the team know what helps your child feel comfortable, especially if this is a new experience. You can also ask any questions before deciding how long to stay.
Give the first visit its own pace
Some children settle in quickly and others need a little time. Follow your child’s cues and enjoy discovering the space together.
Describe the visit in simple steps
For a first visit, children often find it helpful to know what will happen next. Explain that you will go to a particular mall, find the I am Special branch, meet the team, and look at the play options together. Keep the explanation short and concrete. If the child wants to ask questions, answer what you can and tell them what you will find out from the team. A clear outline can make an unfamiliar outing easier to picture.
Let the child get familiar with the space
On arrival, give your child time to look around before choosing an activity. Point out a few options without asking them to decide immediately. I am Special offers varied games and activities, and the child may need a moment to see what catches their attention. If the first choice does not feel right, moving to another one is fine. The team is there to answer practical questions so families can focus on helping the child feel comfortable.
Share helpful information with the team
If there is a routine, preference, or detail that helps your child feel at ease, tell the team when you arrive. You can ask how an activity works, what is available at that branch, or whether there is a group event during your visit. The answers will help you and your child make choices with clearer expectations. I am Special’s branch pages provide location information, and a direct call can fill in details specific to the day.
Use a familiar starting point
If the child feels uncertain, begin with an activity or movement they already enjoy. A familiar starting point can make it easier to look around and notice other options. I am Special has varied games and a team nearby to answer questions as the family gets to know the center.
Keep the goodbye simple
Before play starts, tell the child what will happen when it is time to leave. A gentle reminder can make the transition easier, especially when the child is enjoying a favourite game. Ask the team how the center handles end-of-visit arrangements so your explanation matches the branch’s process.
Reflect before planning the next visit
After you leave, notice what helped the child feel at ease and what they would choose again. Those observations can shape a future I am Special visit, from the branch you select to the activities you ask about. Each new outing can build on what the child learned about the place.